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Knowledge Base

Official insurance product information and knowledge base.


Recent articles

General insurance knowledge

General questions relating to finding, comparing, purchasing and claiming against insurance.

What is an IPID?

FFreddie Gjertsen

A plain-English guide to the Insurance Product Information Document (IPID).

Prompted information

Detailed explanations of how Prompted services and tools can be accessed and used most effectively.

Travel insurance knowledge

Detailed exploration of key concepts around travel insurance - types of insurance, what is and isn't covered, policy wording, regulatory rulings

Does travel insurance cover wildfires?

FFreddie Gjertsen

Detailed review of travel insurance policies include or exclude cover for wildfires, with reference to specific policy wording.