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Overview of Post Office travel insurance

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Post Office Insurance is one of the travel insurers for which Prompted generates quotes for single trips. It has three tiers: Core, Extra and Max.

Who provides the cover

  • Insurer brand: Post Office Insurance
  • Arranged by: Post Office Limited, an appointed representative of Post Office Management Services Limited (FCA FRN 630318)
  • Underwritten by: Collinson Insurance, a trading name of Astrenska Insurance Limited. The underwriter is the insurer that pays claims.
  • Claims and emergency assistance: Collinson Insurance Services Limited

Customer reviews

  • Smart Money People: 2.78 out of 5 from 148 reviews of Post Office travel insurance
  • Trustpilot: 1.8 out of 5 from 4,019 reviews of Post Office as a whole, not only travel insurance
  • Awards: Best Travel Insurance Provider, YourMoney.com Personal Finance Awards 2025 and 2026

The underwriter's single trip claims and complaints record

These 2025 figures cover all the stand-alone single trip travel insurance Astrenska Insurance Limited underwrites, not only Post Office policies. The FCA publishes each insurer's figures in 5-point bands.

  • Claims accepted: 90–95% (market average 83.1%)
  • Average claim paid: £1,500–£2,000 (market average £1,287)
  • Complaints, as a share of claims: 0–5% (market average 4.6%)

Financial Ombudsman Service: from January 2025 to October 2026, the ombudsman published 44 final decisions on travel insurance complaints against Astrenska Insurance Limited, covering both single trip and annual policies. It upheld 20 of them (45%). Across all travel insurers, 35% were upheld. A further 5 decisions concerned Post Office Management Services Limited, which arranges the cover, and 2 of those were upheld.

Single trip cover levels Prompted compares

Prompted compares three Post Office single trip policies. Their Defaqto ratings, from 1 to 5 stars, are:

  • Core: 3 stars
  • Extra: 4 stars
  • Max: 5 stars

Which? and Moneyfacts have not rated Core, Extra or Max. They rate the Economy, Standard and Premier policies Post Office sells direct. Which? scored Premier 66%, Standard 62% and Economy 52%; none is a Which? Best Buy, and the average Which? policy score is 62%. Moneyfacts rates single trip Premier 5 stars and Standard 4 stars.

About these ratings

Defaqto and Moneyfacts rate the features and benefits of a policy. Which? scores policies on more than 100 areas of cover. The FCA and Financial Ombudsman figures show how claims and complaints are handled. Each source uses its own method, and none of them can tell you whether a policy suits your trip. Chat with Prompted checks the small print against a trip like yours.

This information is to help you compare. It is not a personal recommendation.

Last checked 19 October 2026.

Sources



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